The PlayStation Store has a massive and ever-growing library of excellentPlayStation 5games, but not every purchase pans out as expected. Luckily for anyone experiencing buyer’s remorse, limited refunds are available for PlayStation Store purchases including games, DLC, subscriptions, and preorders. However, certain criteria must be met for players to be eligible for a refund.
ThePlayStation 5 has some must-play games, but not everything is going to be worth the money. Luckily, the refund process has been improved and simplified in recent years, and involvesplacing a refund request with PlayStation Support.However, purchases must be eligible for refunds, which you may read about below.
How To Refund Games On PlayStation 5
The Criteria For Refunds, The Process And More
Players are encouraged to check whether their purchases are eligible for a refund before lodging any requests with PlayStation Support.Games, DLC, preorders, and subscriptions are all eligible, but subject to different requirements.
Games and Downloadable Content (DLC)
In-game consumable items (FortniteV-Bucks,Overwatch 2Coins etc.)
Subscriptions (PlayStation Plus etc.)
Preorders (more than 14 days before the release date)
Preorders (less than 14 days before the release date)
Unfortunately, these requirements are fairly restrictive.In my experience, it’s usually worth contacting PlayStation Support for refund requests even if they don’t meet the strict requirements listed above.PlayStation Support agents may be slightly more lenient on players making their first refund requests.
No refunds are available for wallet top-ups, fees for online ID changes, or voucher codes.
To make a refund request, head to thePlayStation Support website, select"PS Store & Refunds"and then"PlayStation Store refunds".Players can then chat with a support agent to make a request, subject to regular working hours.
Compared to other platforms such as Steam, the PlayStation Store’s refund policy is surprisingly strict. Anyone hoping to play a couple of hours ofthis year’s best PS5 gamesbefore asking for a refund will be disappointed. However, it’s worth noting that physical copies of manyPlayStation 5games are still available, and trade-ins or refunds from physical retailers may be a better route for getting some money back.
